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Provide excellent service Create a space
for win-win development

Customer Service

  • Marketing organization

    Organize and coordinate various advantageous resources of the company to carry out cooperative business and promote new business; Internal marketing should focus on contract review, delivery arrangement, production and sales coordination, and prioritize arrangements.

  • Production and manufacturing

    The delivery cycle and delivery method should meet the needs of strategic customers. Priority should be given to production planning, product trial production, and logistics transportation for strategic customers, and timely delivery should be implemented to respond to their production rhythm.

  • quality control

    Equipped with professional quality engineers, establishing a communication mechanism for strategic customer quality information, prioritizing the resolution of quality issues reported by strategic customers, and effectively verifying each preventive measure to respond on time.

  • after-sale service

    Centralized management of after-sales service for strategic customers by dedicated personnel, with relatively strong service personnel assigned
    Be responsive to every request, answer every question, and handle it quickly.

  • Customer Management Organization Guarantee

    Establish a leading group for customer business management in the company, focusing on attention, arrangement, and implementation, and ensuring a clear understanding and full responsibility throughout the process. The customer business operation leadership team holds a monthly meeting. Specifically, the Deputy General Manager of Marketing will organize feedback and report on the business volume, business fluctuations, new business progress, quality issues, delivery issues, service issues, serious complaints, and potential impacts on our cooperation of strategic clients in the previous stage of cooperation. And implement measures through meetings to ensure smooth progress of strategic customer business cooperation.

  • Tel:

    400-660-0016

    Monday to Sunday 6:00 - 23:00

  • Address:
    Building 50, Mingqi Gongguan, No. 255 Sizhuan South Road, Shanghai
  • Email:

    sales@sh-zhenda.com

    1-2 Business Days Reply

Copyright ? Shanghai Zhenda Electric Appliance Complete Set Group Co., Ltd

滬ICP備12037475號-4

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